Face to Face Customer Service Certification

Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.

In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.

You will learn:

• Why you must strive to create a positive first impression and how to listen to a customer so that they feel heard.
• Why you must be sensitive to a customer’s needs and how you can deepen your understanding of their situation.
• How to use your body language to convey authority and assertiveness.
• How your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.

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