Handling Conflict in High-Value Relationships Certification

Conflict is an inevitable part of any relationship. No matter how much we like or even love another person, we will not be in full agreement all of the time. Unfortunately, most people have never been taught how to handle arguments or resolve disputes.

This course is packed with practical tips and strategies to help you understand another person’s point of view, work together to come up with viable solutions and hold constructive conversations that will strengthen your relationships.

You will learn:

• Why listening is key to conflict resolution, and how to further your understanding via active listening techniques
• How to see a situation from another person’s point of view by using a three-point strategy
• How to successfully negotiate and reach an amicable compromise
• The differences between assertive, passive, passive-aggressive and aggressive behaviour, and how to use positive ‘I’ statements to communicate your point of view

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