Restaurant Hospitality Management Certification Level 2

The Restaurant Hospitality Management Level 2 course provides team members with information, skills and advice, to help them fulfil their role as a restaurant manager and exceed their clients’ service expectations.

Upon completion of the course, team members will have the competence to work as a restaurant manager at a 5-star hotel or in a local eatery.

What’s covered in the course?

• An introduction to the front-of-house function of a restaurant;
• The role of a restaurant manager in all types of restaurants, anywhere in the world;
• The different types of restaurant establishments and their layouts;
• The importance of excellent customer service within the hospitality industry;
• How to deal with customer complaints in a calm and effective manner, in order to ensure that the customer will return in the future;
• Know your drinks: a comprehensive knowledge of beverages and how to serve them;
• Know your food: the importance of knowing every item on the menu, what is in each dish and the causes and effects of food allergies;
• Restaurant licensing laws: this covers age verification and what you can accept, in order to verify the age of customers on licensed premises;
• Restaurant system checklists: what checklists are needed, how to put them in place and how to monitor them, to ensure that the restaurant runs smoothly and cost-effectively;
• Health and safety laws associated with a restaurant, from front-of-house to the kitchen; food safety and storage;
• Restaurant terminology that is commonly used in the industry.

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